This is service design doing

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this is service design doing

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You ll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.
File Name: this is service design doing.zip
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Published 18.12.2018

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

Learn how to embed service design thinking in your organization, and change the way your teams work. Benefit from the collected knowledge in the book or.
Marc Stickdorn

This Is Service Design Doing

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. Stay ahead with the world's most comprehensive technology and business learning platform.

Our schools add up to a comprehensive curriculum on service design process, methods, tools, facilitation and implementation. Some schools include special guest facilitators, all with strong links to TiSDD. We normally teach in English, but also offer courses in German or French and with Mandarin. If a course is offered in or augmented by other languages, this is mentioned in the description. This is the standard version of our school for executives striving to create or improve customer experiences and integrate service design in their organisation. Over an intensive five days, we get hands-on with service design tools, methods, and process. There is a special emphasis on facilitation, implementation, and embedding service design.

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. This book is for everyone interested in customer experience, innovation, and collaborative creation. Put another way, if you have picked up this book, it is probably for you.

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